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From: Chris Dedes
Sent: Monday, June 29, 2009 03:22 PM
Thank you so much for your great service and professionalism. All the
hotels, tours you booked for us were top notch and great deals.
Peru is an incredible country and we look forward to coming back one day!
All the best,
Chris Dedes and Athena Kalkopoulou, USA
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From: Rosemary and Lew Haddad
Sent: Monday, June 08, 2009 10:13 AM
Subject: Great Service
We are now back in Montreal, Canada after our trip to Peru.
I want to thank you for your wonderful service. Everything worked out
perfectly: pick-up at our hotel in Cusco (by a lovely, courteous person),
delivery of train tickets to Machu Picchu, escort to inn at Machu
Picchu, pick-up at Poroy (even though the train arrived there hours
late), and delivery back to our Cusco hotel.
We so appreciated your attempts to contact us to make sure that you had
all the information you needed to complete the arrangements (you even
called our home; we found your telephone message when we arrived here).
And it was always such a pleasure communicating with you. My hat is off
to you and to PeruRooms.
Kindly,
Rosemary Haddad
Montreal, Canada
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From: Eddie & Patti
Sent: Sunday, June 07, 2009 02:01 PM
Subject: Perurooms.com
Date of trip: April 2009
My
husband and I hope you read this to see why we really cannot recommend
Perurooms highly enough! www.perurooms.com
We travel as much as we can, and we make all of our reservations
ourselves, by booking hotels and flights online; but after our
experience with Rosa Amelia Merino and Perurooms.com, we realize the
value of a efficient, knowledgeable, caring Travel Agent.
Our original plans for our trip to Peru started out okay but went from
okay to bad to worse to panic-time. A group of 5 of us were cohered into
using a gift voucher for a travel agency and we tried to put our trip
together. It appeared feasible enough, though quite expensive even with
the $2,000 voucher. After SIX WEEKS of wasted time, effort and
frustration on our part to finalize our itinerary, the problems we
encountered were so complicated that we found ourselves having to start
COMPLETELY over to salvage our trip to Peru. Fortunately, we saw
information about Perurooms.com on Trip Advisor, and that's when Rosa
Amelia SAVED our trip.
By this time, we had about 13 days left to finalize all of our lodging,
tours, and flights around the dates we needed to travel. And Spring
break is a busy time of year for tourism in Peru! Rosa Amelia told us
not to worry, and we never had to. She managed to get us seats on the
Vista Dome train to Machu Picchu (after a few other agencies said it was
impossible), to get us flights from Lima to Cusco at the best price we'd
heard of, AND helped us secure hotels that were affordable and excellent.
Every bit of advice and information she gave us was accurate and
extremely helpful. For example, she recommended we stay in the Sacred
Valley before staying in Cusco to allow ourselves time to acclimate, and
between the two we took our trip overnight to Machu Picchu. This advice
was really helpful, as one of our party found out he was susceptible to
altitude sickness. She also suggested we stay in Pueblo Machu Picchu
Pueblo to allow ourselves more time in the area, which was one of our
favorite parts of the trip. We stayed at the very reasonable and
comfortable Hostal Presidente, on the river, surrounded by good
restaurants and shopping
The tours Rosa Amelia booked for us were EXCELLENT. Our Cusco tour guide
for much of the trip was everything we could ask for in a guide--knowledgeable,
English speaking, truly nice, and patient. In fact, all of our tour
guides were TENS, including our Machu Picchu guide (sorry, we don't
recall his name).
When we returned home, we discovered we'd left a backpack full of items
of value to us in the Lima airport! We agonized when we realized we had
put no identification on it, since we'd added it as a last-minute carry-on.
The airline wasn't able to help us, and we called Rosa Amelia. In spite
of her non-stop travel agency work, she contacted the lost and found
department (not a simple task) and learned that a black leather backpack
HAD turned up at the Lima Airport the night of our departure. At our
request, she diligently pursued our backpack, which involved translating
an affidavit from us as to the contents, copies of our passports,
several trips to the Lima airport, as well as her many unanswered phone
calls to the lost and found department.
We not only had a fantastic ten days in Peru, but we got all of our
belongings back, thanks only to Rosa Amelia and Perurooms. One item in
the backpack she retrieved for us is my husband's custom-made leather
jacket from Buenos Aires, which he is wearing in one of the photos of us
included here.
Kind regards and happy traveling,
Patricia Powers and Edward Slimak
Vero Beach, Florida, USA
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From: Tanya Martinez
Sent: Wednesday, June 03, 2009 12:25 AM
Subject: Perurooms.com
We would like to thank you for an excellent service. We had trusted you
with our week long trip in Peru and you didn't let us down.
Be able to communicate with you via email and accessing the toll free
phone number from the US really helps making the whole booking process
so smoothly. We also like the option to print the vouchers and the
no-extra-charge for credit card payments.
We especially like to thank you for the extra effort that you put in to
handle the last minute change of schedule due to the train cancellation.
Our Machu Picchu experience would have been ruined if you didn't take
action to reschedule our trip. That would have been devastated.
Again, thank you so much.
We definitely will recommend your service to all of our friends for
their travel needs in Peru.
Tanya and Andres Martinez
California, USA
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From: Jeanne Preis
Sent: Monday, June 01, 2009 11:06 PM
To: Perurooms.com
Thank you for a wonderful trip. All of our arrangements were flawless.
We enjoyed our guided trip through Lima. We love Peruvian food. All of
our meals were wonderful but the Huaca Pucllana was outstanding. We all
tried the Pisco Sour, alpaca, guinea pig and the wonderful tamales.
Cusco arrangements were perfect. We had wonderful guides (Juan C. was
very knowledgeable). Machu Picchu was amazing. Orient Express train was
wonderful. Loved Aquas Calientes. In hind sight I wish we would have
spent the night. Our guide for Machu Picchu was outstanding.
Thank you for helping us with the memorable family vacation.
Jeanne Preis (USA)
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From: Stoll, Emma
Sent: Sunday, May 24, 2009 09:33 PM
To: Rosa Amelia Merino - Perurooms.com
Dear Rosa,
Here is
our testimonial:
We
recently returned from a 2 week trip to Peru which we planned ourselves
with the help of Rosa at Perurooms.com.
We
visited Lima, Amazon Jungle, Cusco, Sacred Valley, Machu Pica and Lake
Titicaca. Not only was she excellent she was also very helpful planning
with whole trip and even when we had questions during the trip she
helped us along the way. She booked our hotels, trains, taxis, day tours
and boat passage.
We were
trying to get the train from Machu Picchu all the way back to Cusco when
Reru Rail's web site told us it was not available but she was able to
arrange it with her connections. She had our vouchers and train tickets
delivered to the local hotels in Lima and Cusco.
She
arranged an overnight stay (which she recommended) on Amantani Island
with a local family that was one of the highlights of the trip. I will
include some pictures.
Rosa
Amelia is easy to reach via Chat and email and she also has an 800
number. We recommend her very highly. She is the best travel agent we
have ever dealt with.
Kindest
Regards,
Emma and Luis Trujillo
New Mexico (USA)
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From: Kate Stretton
Sent: Sunday, May 24, 2009 11:38 AM
To: Rosa Amelia Merino - Perurooms.com
Subject: Perurooms
Thank you so much for all your help - we are now back home in England
but due to your fantastic help we had a wonderful time in Peru and
managed to see everything we wanted to - thank you again for all your
help
and take care and i will be recommending you to anyone who goes to Peru
- thank you for all your help xx
Kate Stretton (England)
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From: Brian DeBruine
Sent: Friday, May 22, 2009 02:52 PM
To: Rosa Amelia Merino - Perurooms.com
Rosa,
Thank
you once again for helping make our trip to Peru such a success.
We're so
grateful that you were able to obtain train reservations for us that we
were not able to get on our own. That must be a powerful magic wand you
have!
We're
especially grateful for the fast response you gave us to our last-minute
requests. Truly, our trip would have had a few disasters without your
help!
Thank
you so much,
Brian DeBruine (USA)
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From: Bywater, Tim
Sent: Saturday, May 02, 2009 12:39 PM
To: Rosa Amelia Merino - Perurooms.com
Subject: Rosa Amazing Service
Dear Rosa:
That was
the most amazing service I have ever received from anyone in the travel
business; I don’t know how you did it but it was incredible. If I could
let your boss know about how quickly and efficiently you helped me, I’d
be happy to!!! Or you can send him this e-mail.
Many
thanks and warm wishes. By the way, do you help folks with their travel
plans to anywhere other than Peru? I’d love to work with you again!
Tim Bywater (USA)
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From: John Maddocks
Sent: Wednesday, April 22, 2009 07:38 AM
To: Rosa Amelia Merino - Perurooms.com
Hi Rosa,
I’m just writing to say thank you very much for all of your effort and
help in booking our accommodation in Peru.
My Venezuelan friends and I really enjoyed our stays in all of the
hotels in Lima, Cuzco and Machu Picchu.
I arrived back in the UK this week after an unforgettable time in Peru.
I will have no hesitation in recommending you to any of my friends who
are considering traveling to Peru in the future.
Thanks again!
Best Wishes
John Maddocks (United Kingdom) |
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